How do I contact XuanShu API for help?

General inquiries, technical issues, and account support are available through the contact channels listed on this site.

Steps

1. State the issue type, occurrence time, and protocol in your message on whichever channel you use.
2. Provide the request ID, status, model, and reproduction steps while hiding the full API key and sensitive content.
3. For enterprise access, team usage governance, or invoicing, add the entity, region, and expected usage.

Limits and exceptions

Do not send full API keys, passwords, or private data; response time and outcome depend on complexity.